Episode 17: The growth of no alcohol wines and spirits with Caleño and Thomson and Scott

In this episode, Dorien de Vreede- Head of Customer Support at bloomon, outlines the playbook she developed scaling a support team from 0 to 70+ agents in just a year at Catawiki, which she now applies to great success at the blossoming florist scale-up: bloomon. Dorien offers actionable, thoughtful advice that’s useful to support staff at all levels, tailor-made to allow support departments to scale with grace and speed. Happy listening!

One of the main challenges you’ll face as you scale your business is attracting and retaining the best people.  And that’s the subject for episode two of our Scale Up Playbook. Wax/On's Mark Runacus and Harry Neale are joined by founders and leaders who generously share their own fascinating experiences of the people side of growing a business. We discuss your leadership role and your skills; how to make your strategy understandable and accessible by everyone in the company; support networks and mentors; making those big important senior hires; team-building and team-work; diversity and inclusion; and the vital ingredients of the very best scale-up culture.  Thanks to our podcast guests from Eve Sleep, Virgin Media O2, Bread and Jam, Double Dutch, Fitbakes, RealWork, Lucky Saint, Waken, YuLife, and Horseplay Ventures. +++++   Talk to us podcast@wearewaxon.com +++++ Leave us your review on iTunes. And please subscribe. +++++ www.wearewaxon.com   

Alex Newmann helps sales teams scale fast. His newest playbook for prospecting has turned heads worldwide and will help you add systems that fuel effective and efficient prospecting. In this episode, Alex shares how curiosity fuels rapid success and how sales leaders can build more curious teams. To get Alex’s playbook, please visit https://www.alexnewmann.com/prospecting-playbook. To get a copy of Don Cash’s hiring guide, send an email to rob@jeppg.com.

Davos Confidential: In the first of POLITICO’s daily pop-up podcasts from the World Economic Forum, Ryan Heath and Florian Eder preview this year’s gathering of the global elite. From the Crystal Awards to the Panda scale for speeches, Ryan and Florian have the inside track from the snow-covered slopes of the Swiss resort. They also unpack the decision by Germany’s Social Democrats to back coalition talks with Angela Merkel, who will be in Davos on Wednesday. As well as the daily podcast, Ryan and Florian will bring you a daily Davos Playbook email. Sign up for free at http://register.politico.eu/davosplaybook/.