EPISODE · Mar 10, 2026 · 13 MIN
Episode 173: When a Good Office Manager Isn’t Enough Anymore: A Common Growing Pain in Medical Practices
from Medical Money Matters with Jill Arena · host Jill Arena
Send us Fan MailThere are few moments in a growing medical practice that feel more uncomfortable than this one.You look around and realize that something isn’t working the way it used to. Day-to-day operations feel harder. Decisions seem slower. Issues keep landing back on the physicians’ desks. And yet, the person at the center of it all—the office manager—has been loyal, hardworking, and instrumental in getting the practice to where it is today.This is where leadership and loyalty collide.Today, we’re talking about a common growing pain in medical practices: when a good office manager isn’t enough anymore. Not because they failed. Not because they didn’t care. But because the practice changed—and the role didn’t.There’s a phrase that comes up again and again in these situations: what got you here won’t get you there. And nowhere is that more true than in practice management.Please Follow or Subscribe to get new episodes delivered to you as soon as they drop! Visit Jill’s company, Health e Practices’ website: https://healtheps.com/ Subscribe to our newsletter, Health e Connections: https://share.hsforms.com/1FMup6xLPSpeA8hB77caYQwd32sx?hsCtaAttrib=171926995377 Want more formal learning? Check out Jill's newly released course: Physician's Edge: Mastering Business & Finance in Your Medical Practice. 32.5 hours of online, on-demand CME-accredited training tailored just for busy physicians. Promo pricing available now: https://education.healtheps.com/offers/Ry3zfLYp/checkout?coupon_code=PHYSEDGE3000 Purchase your copy of Jill’s book here: Physician Heal Thy Financial Self Join our Medical Money Matters Facebook Group here: https://www.facebook.com/groups/3834886643404507/ Original Musical Score by: Craig Addy at https://www.underthepiano.ca/ Visit Craig’s website to book your Once in a Lifetime music experience Podcast coaching and development by: Jennifer Furlong, CEO, Communication Twenty-Four Seven https://www.communicationtwentyfourseven.com/
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Send us Fan Mail There are few moments in a growing medical practice that feel more uncomfortable than this one. You look around and realize that something isn’t working the way it used to. Day-to-day operations feel harder. Decisions seem slower. Issues keep landing back on the physicians’ desks. And yet, the person at the center of it all—the office manager—has been loyal, hardworking, and instrumental in getting the practice to where it is today. This is where leadership and loyalty collid...
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Episode 173: When a Good Office Manager Isn’t Enough Anymore: A Common Growing Pain in Medical Practices
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