Episode 176: Firing Customers - Business Tip of the Month with Hal Denbar of National Pool Partners

Episode Summary:  In today’s edition of Business Tip of the Month, we’re joined by Hal Denbar, President of Texas at National Pool Partners.  When is it time to fire a customer? Hal says that there are a number of reasons, the top three being issues related to payment, misaligned expectations, or the abusive treatment of his team members.  Ultimately, you have to be quick to fire bad customers for the sake of employee morale. “Cut out the cancer early,” says Hal. “Don’t let it fester. Don’t let it bring you down and make you lose your joy for doing what you’re doing, because that is contagious.”  Topics Discussed:  01:27 - Firing a customer for abusing your employees  06:14 - Firing a customer for misaligned expectations  10:05 - How to avoid setbacks or criticism personally  14:09 - The importance of setting expectations  17:14 - The value of having a CRM  20:14 - Getting the service agreement right