Episode 178: A Tipping Point for Tipping

This week, we talk to national tipping expert, and Cornell University professor, Mike Lynn about the factors that have led many consumers to become frustrated with the seemingly ubiquitous flip-around white pads that are prompting gratuities in more and more places. Do you tip 20% when picking up your own pizza? Do you add a gratuity when buying groceries from a local market? Lynn talks about how the pandemic changed the game for tipping, and how the practice can be a way for businesses to fight inflation as they compete for employees.