Episode 178: Air New Zealand sees turbulence ahead but Virgin Australia improve their customer satisfaction ratings

Snow at Christmas?? Surely not! It's Christmas Down Under so that means we’re having a beach BBQ for this report!Air New Zealand’s financial losses as the downturn in the global economy hits their earnings. All this is signalling bad news for staff numbers and routes to Europe but hopefully they can navigate the storms ahead.Air Pacific (the Flying Fruit Tingle) are doing better financially than last year, well, at least they're not losing as much as they did last year.Virgin Australia are catching up to Qantas in customer satisfaction ratings and ... SHOCK!!!! Tiger Airways came last ... again.The final Australia Desk for 2011 finishes with some messages of thanks and best wishes for 2012.