Episode 18: Leveraging a Call Center Phone System: Learn from Two VFP Experts

from Voice for the Industry Podcast · host Voice for Pest

In this episode, Aleena Valentine and Kayla Carroll share their extensive experiences in the pest control industry. Aleena discusses her journey from a CSR to a customer service manager, while Kayla talks about her transition from customer service to launching a customer success division. They explore the impact of AI on customer service and the benefits of using a dialer system, all while sharing personal stories that bring humor and authenticity to the conversation.

Episode metadata supplied by the publisher feed · Published Dec 16, 2025

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Episode 18: Leveraging a Call Center Phone System: Learn from Two VFP Experts

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This episode is 38 minutes long.

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This episode was published on December 16, 2025.

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