Episode #188 - Completely Different

Marine Fasteners CEO Dee Ward and ERP platform founder Bob Reynolds of INxSQL Software view the fastener industry from completely different angles, and share their insights on improving customer satisfaction for continued success (1:24:18).  Parker Fasteners senior manager Matt Boyd reports on the legendary Aerospace Hardware Sales Association bash and explains the mil-spec martini (14:43).  On the Fastener News Report, Mike McNulty welcomes AFC Industries VP of Sales, John Kovatch to examine the brutal results of the most recent FDI report (48:45).   Industry guru Carmen Vertullo presents rotation capacity testing on the Fastener Training Minute (1:15:29).  Thanks to the blessing of internal combustion, Brian and Eric head for Nashville. Run time: 02:07:49