Episode #188: Jim Gleason – Engaging Residents and Overcoming Negativity in Local Government

Jim Gleason, City Administrator of Lake Helen, discusses thechallenges of navigating negativity in small-town governance, where the loudest voices often dominate. He explains how Lake Helen is using the Savvy Citizen app to improve communication, keep residents informed, and build trust. The city sends real-time alerts on weather, traffic, and city updates, helping to foster a more connected and engaged community.