Episode 19: Discussion with DrChrono's Director of RCM, Tiffany Wells

In this episode of On the Health Record, we spoke with Tiffany Wells, DrChrono's Director of Revenue Cycle Management. If you have ever wondered how the RCM process works, Tiffany breaks it down in the clearest terms possible. Find out the 6 key metrics every practice needs to track to understand the success of their RCM process. She also detailed her winding route to RCM, going from a prospective psychologist to discovering a passion for medical billing. She shared how the implementation of efficient billing processes into practices made her realize that she could still have an impact on healthcare from behind the scenes. As the episode goes on, you'll hear about the diverse backgrounds of our RCM team members and how that contributes to their success as a unit. Then, Tiffany shares some insight into her leadership style and touches on her experiences in tech. We hope you enjoy the episode! If you like the episode, make sure to leave a 5 star rating, and subscribe to keep up with the latest releases!  Music: Save Us Now by Shane Ivers - https://www.silvermansound.com Send us your questions and feedback! Email me directly: [email protected] "On the Health Record" is produced by Alyse DiNapoli, Jon Murphy, Rosario Añon Suarez; executive producer Daniel Kivatinos; and hosted by Oleg Koujikov.