Episode 19: Patient Experience | Mary Tallant

“Just be human beings with other human beings.” In this episode, we sit down with Mary Tallant, system director of Patient Experience at UofL Health, to talk about the powerful role each of us plays in shaping the patient journey.From first impressions to lasting impact, Mary shares how everyday interactions — with patients and with one another — define the care experience. She also walks through the Patient Experience Playbook, offering practical tips and actionable strategies to elevate compassion, communication and connection across the system.