Episode #194: LITTLE BIZ BEHAVIORS PROJECT TRUE INTENT

Observant buyers can effectively read the tea leaves of business behavior. Savvy customers can sense when they are about to walk into a service mess, or a buyer’s paradise. Baseball pitchers often telegraph their upcoming pitch. They do this by defaulting to unique, repetitive, pre-release throwing mechanics that their opposition learns through observation. Businesses do the same thing. Often times our customers know when we are about to deliver bad service, or no service at all. This show encourages executives, and owners to get acquainted with what their employees are telegraphing customers. However, and more importantly, we want corporate leadership to fully understand what types of service their paying customers are receiving. This show looks at some common behavior no-no’s, as well as exemplary customer experience intentions being projected by The Dock Café (Stillwater, MN), and Home Comfort Interiors (St. Peters, MO).Support the show