Episode #199: ANTICIPATING PERSONAL STORIES BEHIND BUSINESS VENEERS

Exceptional customer service starts with an understanding that the complexities of life are behind every business veneer we encounter. All business professionals have lives that can directly affect their work attitudes. As service providers, we don’t always know what our customers are encountering in their personal lives. In fact, we have no idea how good, or bad their day, week, month, or year is going. However, we can always be sensitive to the notion that they are navigating life challenges, and that some of these challenges may affect their professional disposition. With that in mind, we invite you to spend five minutes to examine, and consider how to weave these understandings into your service mindset. Support the show