Épisode 2: Parcours Client - Valtech Café

What this episode covers

Le terme CX dérivé de l'anglais, Customer Experience, se rapporte à une approche « Customer Centric » qui vise à améliorer l'expérience client tout au long de son parcours avec une marque. Comment son application peut aider une entreprise à se recentrer sur son client? Pourquoi est-il important aujourd’hui d’investir dans le CX? Notre deuxième épisode Valtech Café répondra à ses questions et bien plus. Avec Mathieu Paradis, Directeur Principal Design de l’Expérience Client, BNC et Anastasia Simitsis, VP Stratégie et Design d'expérience, Valtech Canada

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Frequently Asked Questions

How long is this episode of Valtech Café?

This episode is 32 minutes long.

When was this Valtech Café episode published?

This episode was published on March 29, 2018.

What is this episode about?

Le terme CX dérivé de l'anglais, Customer Experience, se rapporte à une approche « Customer Centric » qui vise à améliorer l'expérience client tout au long de son parcours avec une marque. Comment son application peut aider une entreprise à se...

Can I download this Valtech Café episode?

Yes, you can download this episode by clicking the download button on the episode player, or subscribe to the podcast in your preferred podcast app for automatic downloads.