Episode 2: Planning for the unexpected

Summary In this conversation, Cassie and Lauren discuss their experiences in the hospitality industry. They talk about the joy of creating special moments for customers, such as the Dog Santa experience. They also highlight the value that hospitality adds to society and the challenges of dealing with unexpected situations and difficult customers. They share stories of epic fails and how they handled them. The conversation also touches on the importance of front-of-house management and the pressure of working in the kitchen. Overall, they emphasize the rewarding and demanding nature of the hospitality industry. In this conversation, Cassie Davison discusses her experience in the hospitality industry and the challenges she has faced. She also talks about the agility of her brain and how it has helped her learn and adapt. Takeaways Experience in the industry can help in learning new skills quickly. The agility of the brain. Hospitality has its challenges, but it also offers excitement and rewards. Planning and analyzing situations are important skills in the industry.