Episode 2: Three Practical AI Use Cases for CS Leaders with Dubau

Think Big. Start Small. Implement AI Tomorrow.In this episode of The Post Sales Podcast, I sit down with Emilie Dubau, CS leader and engineer, to cut through the AI hype and focus on what actually works.We break down three practical AI use cases you can implement tomorrow:Building a “squad” of AI assistants to act as sparring partnersUsing AI for scalable enablement (slides, quizzes, podcasts from documentation)Leveraging AI inside tools you already use (HubSpot, Gong, Confluence)We also discuss:The 80/20 AI mindset (good enough > perfect)Why data hygiene matters more than everHow to create space for innovation inside your teamResources & LinksPractical AI tools mentioned in this episodeGemini — https://gemini.google.com/appNotebookLM — https://notebooklm.google/Gong AI Agents — https://www.gong.io/platform/ai-agents-for-revenue-teamsHubSpot Breeze AI — https://www.hubspot.com/products/artificial-intelligence/breeze-ai-assistantAtlassian Rovo — https://www.atlassian.com/software/rovoGoogle Workspace Studio — https://studio.workspace.google.com/Zapier AI Agents — https://zapier.com/agentsZapier Gmail Auto-Replier Template — https://zapier.com/templates/details/gmail-auto-replierPrompt Cowboy — https://www.promptcowboy.ai/Pretty Prompt — https://www.pretty-prompt.com/Additional resourceAI in Post-Sales 2026 Reporthttps://customersuccesssnack.com/ai-in-post-sales-2026-2/Connect with Emilie on LinkedIn: https://www.linkedin.com/in/emiliedubau/Chapters:00:00 - 80 20 AI Mindset00:24 - Podcast Intro01:02 - Meet Emily02:24 - Start Small First04:03 - Squad of Gems05:09 - Patty Partner08:33 - Fanny Feedback09:29 - Bon Brief10:06 - Build It Tomorrow11:54 - NotebookLM Enablement13:43 - Slides Podcasts Quizzes15:52 - Gong Coaching Loop17:04 - Company Context17:32 - Building CS Teams18:12 - Make Space for AI19:51 - Use AI Inside Tools20:57 - Lead Change Adoption22:22 - Good Enough AI Rule23:47 - HubSpot Handover Assistant25:38 - Confluence Onboarding Bot26:51 - Data Hygiene Matters28:13 - AI Agents and Prompts30:08 - Time for Innovation