Episode 20: Serving Customers Like Family: The Values Behind Turf Pride

In this episode, David Petti, founder of Turf Pride Lawn Care, shares his journey from a solo operator to leading a successful family-owned business. He discusses the importance of exceptional customer service, core values, and the challenges of hiring and training employees. David emphasizes the significance of maintaining a personal touch in customer interactions, especially in an industry where customer satisfaction is paramount. He also reflects on the changes in the lawn care industry over the years and the role of technology, including AI, in enhancing business operations while preserving the human element.