Episode 20: Sky-High Service: How AI Is Personalizing the Airline Experience

In this episode of AI-Ignited, host Elif Baser welcomes returning guest Ferudun Korkmaz to explore how AI is revolutionizing customer service in the airline industry. From chatbots like AirAsia’s AVA to KLM’s emotionally intelligent BlueBot, airlines are adopting AI to streamline bookings, handle flight changes, and answer customer queries—24/7.But that’s just the beginning. Discover how AI analyzes your preferences and travel habits to suggest personalized offers, upgrades, and loyalty perks—before you even ask.Ferudun breaks down the tech behind these systems, the privacy challenges, and what’s next for AI-driven experiences in the sky.Whether you're an aviation enthusiast or a tech lover, this is your boarding call into the future of flying.