Episode 206: The Power of the Front Desk Employee

What We Cover In This Episode:  News with Nick and a look at "rucking" [0:43] Why front desk staff is such a vital piece for your business to thrive [5:09] What type of employee you should be looking for when hiring front desk staff [6:13] The gamble you're taking by not having a front desk staff member [10:5] Tips on how to deal with the issue of not having space for a front desk system [11:18] Quick wins and how being a secret shopper can give you a fresh perspective on today's topic [17:37] Our weekly challenge, a "Business Boost Blitz" and what this is all about [19:31] Quotes:  "I think when we think front desk we just think [they] check people in, which is very important to a boutique experience, but I think that front desk person should be looked at as a core employee to get you to the next level." [Nick, 6:07]  "You're not going to fail if you don't have a front desk person, [but] this is how you thrive. This is how you get to the pinnacle of studio ownership, when you get to the point where you are a well-oiled machine and you honestly could probably walk away for a few weeks and your business won't implode." [Megan, 8:34] "The person that is thriving has that perfect set-up. They have a secondary room, they have a front desk, they have a person manning that front desk, and they have their classes going on at the same time." [Megan, 16:12] LINKS:   Visit the fitDEGREE Knowledge Base Send Megan Your Playlist or Discuss the Podcast Here! fitDEGREE's Business Portal https://calendly.com/fitdegree/support  [email protected] https://www.instagram.com/fitdegree/ ​​https://www.instagram.com/fitspot_guru/  https://www.fitdegree.com/blog