Episode 21: Building Businesses with Grit: How Pest Control Companies Can Win with Smarter Support

In this episode of the Voice for the Industry podcast, Raymond Kidwell interviews Margaret Garcia, founder of Grit PPO, the first female-owned outsourced contact center for the pest control industry. They discuss Margaret's journey in the pest control industry, the challenges faced by companies, and how Grit PPO provides solutions through outsourcing and AI. The conversation also touches on the importance of adaptability in business, especially for women in male-dominated industries, and the future of AI in customer service.