Episode 21: How DHL is Using Data, Annual Reviews, and Billing Guidelines to Tackle Rate Negotiations

from Legal Leaders Exchange · host Wolters Kluwer's ELM Solutions

On this episode recorded at the CLOC Talk Studio at CLOC Global Institute 2024, Jen McIver, Director of Legal Operations & Industry Insights at Wolters Kluwer ELM Solutions, and DHL’s Tiffani Hamilton-Huynh, Director of Legal Innovation, Analytics & Technology, and Catrine Frazier, Legal Operations Specialist, discussed how DHL is negotiating rates with their law firms, performing annual law firm reviews, and implementing billing guidelines across the board to drive better law firm relationships and legal spend efficiencies.

Episode metadata supplied by the publisher feed · Published May 10, 2024

Embed this episode

Attribution link and audio player

NOW PLAYING

Episode 21: How DHL is Using Data, Annual Reviews, and Billing Guidelines to Tackle Rate Negotiations

0:00 26:45

1×

No transcript for this episode yet

We transcribe on demand. Request one and we'll notify you when it's ready — usually under 10 minutes.

Share this episode

Similar Episodes

No similar episodes found.

Similar Podcasts

No similar podcasts found.

Frequently Asked Questions

How long is this episode of Legal Leaders Exchange?

This episode is 26 minutes long.

When was this Legal Leaders Exchange episode published?

This episode was published on May 10, 2024.

Can I download this Legal Leaders Exchange episode?

Yes. Use the download control on the episode player to save the publisher-provided media file.

URL copied to clipboard!