Episode 21: My shittiest client experiences

It is so easy to scroll through Instagram and think everyone else has a "perfect" and "blessed" business with zero issues. But that’s just not the reality of business, and it certainly hasn't been mine. After nearly 10 years in the game, I’ve had my fair share of stressful situations where I was left wondering, "What on earth am I doing?" and scrolling Seek for a way out. In this episode, we are moving from the chaos of taking on every red-flag client out of desperation, to the clarity of firm boundaries and bulletproof systems. I’m spilling the tea on three of my shittiest client experiences—from the "refund demander" to the "mates rates" nightmare—to show you that even the experts get "stitched up" sometimes. We’re talking about accountability, why "the person with the notes wins," and why you are not a lifeguard for clients who won't put in the work. What I cover in this episode: The "Refund Trap": Why recording your handover sessions is the ultimate insurance policy for your business. Why "the person with the notes wins in court"—and how this philosophy saves your sanity. The danger of "Mates Rates" and why a value-add is always better for your bottom line than a discount. Holding the line: Why you shouldn’t be answering business DMs on your personal socials at 2:00 AM. The "Floaty" Metaphor: Why you aren't a lifesaver and you don't need to save clients from their own lack of preparation. Dealing with "Mean Girl" energy and why choosing where to invest your energy is the ultimate power move. Links + Resources: 14 Day Free HighLevel Trial: https://www.gohighlevel.com/main-page?fp_ref=empowerhouse Vision Masterclass: https://empowerhouseonline.com/vision-masterclass Work With Me: https://empowerhouseonline.com/contact Website: https://empowerhouseonline.com/ Instagram: @empower.house The Brunch Club Events: @thebrunchclubevents