Episode 211 | Measuring the Success of Customer Service Investments

Millennium Live welcomes a great partner with mission to end bad customer service by empowering enterprises with a modern AI-powered contact center platform to improve customer experiences, increase efficiency, and grow revenue. Shannon Flanagan, VP & GM of Retail & Consumer Goods at Talkdesk, joins the podcast with a passion and a ton of experience multifaceted aspects of the retail industry. Shannon is very familiar in delivering exceptional customer experiences and how to develop an operating model to make happen. She discusses the many ways Talkdesk helps organizations deliver modern customer service that drives business growth and improves the bottom line. Tune into this episode learn more about how modern customer service is the edge your business needs.Hosted on Ausha. See ausha.co/privacy-policy for more information.