Episode 213 | Security vs. Simplicity

Josh and John discuss how fraud prevention, compliance, and outdated processes have made everyday banking more difficult than it needs to be. Using a recent bank account-opening experience as an example, they explore why customer experience has become a competitive advantage, how fintechs continue to raise consumer expectations, and why banks should spend as much time removing friction as they do adding security. The post Episode 213 | Security vs. Simplicity appeared first on Marketing Money Podcast.