Episode 214 - How to better support flood survivors

What can insurance professionals and firms do to better support flood survivors? In this episode of The Journal Podcast, we’re discussing the recent report, released by the National Emergencies Trust and Lancaster University, calling for clearer information and guidance for flood survivors in the immediate aftermath of floods. We’ll be exploring: ➡️ The outlines of the report ➡️ The implications of the finding on firms and those working within the profession ➡️ What the profession can do to improve the experience and support vulnerable customers better. Joining us on the podcast is Jonathan Clark, Board Member at the National Emergencies Trust and William Quibell, Head of Claims at Ageas and member of the CII Claims Community Board. To read the full Stories After the Storms report, please click here: https://nationalemergenciestrust.org.uk/stories-after-the-storms/