Episode 218 | Dental Unfiltered | CEO Decisions

Most dentists are bleeding new patients after hours without even realizing it. In this episode, Matt Brown and Dr. Andrew Vallo break down the real economics of front-desk performance, comparing high-converting, dental-specific call centers against cheap virtual assistants.They dive into why phone answering remains your practice’s most critical job, how extended hours change the game, and why one missed call can cost thousands in lost production.Key Takeaways:The True Cost of VAs: Why "cheaper" remote setups lack the training, redundancy, and conversion power of a dedicated team.Plugging Hidden Leaks: How after-hours coverage and higher answer rates instantly boost new patient volume.The Scaling Math: Why practices with elite phone systems scale faster with fewer operational headaches.If you want to stop losing leads at the front door, tune in to see if your phone strategy is actually making you money!