Episode 22: “Stop Talking Tech, Start Talking Outcomes” — SAP Board Member Jan Gilg on Transformation That Matters

Guest:  Jan Gilg - Ext. Board Member, CRO Business Suite and Head of SAP Americas, SAPHosts: Alexander Greb - Consulting Director - cbs corporate business solutionsJohannes Langguth - Head of Business Transformation and Architecture - SAP SEIn this episode, we sit down with one of SAP’s most influential leaders — Jan Gilg, Member of the Extended Board, Chief Revenue Officer, and Head of SAP Americas — to explore how transformation, innovation, and customer success are reshaping SAP from the inside out.From starting his new role at the Super Bowl to steering SAP’s largest and most competitive market, Jan shares an inside look at:How SAP is uniting North and Latin America into a powerful “super region”Why customer success has become SAP’s central mantraHow a product-led mindset and cloud innovation are transforming the company’s DNAThe evolving roles of the CIO, CFO, and supply chain leaders in the age of AIWhat differentiates true business transformation from simple technical modernizationAnd how SAP partners — and consultants — can stay relevant in this new landscapeJan also reflects on his journey from Chief Product Officer for S/4HANA to leading global revenue, revealing how that perspective helps him connect strategy, technology, and customer value in a rapidly changing world.Whether you’re an SAP professional, customer, or partner, this episode offers a candid, forward-looking view of where SAP — and enterprise transformation itself — is heading next.takeawaysHe has global responsibility for SAP's revenue, focusing on the Americas.There are significant opportunities for SAP to grow market share in the Americas.Cultural differences affect technology adoption between Europe and the US.Industries are at different maturity levels in adopting AI.Innovation discussions are becoming more prominent in customer conversations.Key personas in business transformation include CIOs and CFOs.Use cases for AI include automating finance and supply chain processes.Digital transformation should start from business processes, not just technology.Customer success is now a central focus for SAP.Follow Jan: https://www.linkedin.com/in/jan-gilg/Follow Alexander: https://www.linkedin.com/in/alexandergreb/Follow Johannes: https://www.linkedin.com/in/johanneslangguth/Thanks to Steven Spears for lending his voice for our podcast intro.Theme music by Luis Álvarez a.k.a. Fourth Dogma