EPISODE · Mar 22, 2019 · 56 MIN

Episode 234 - How to Fire a Customer

from The Soul of Enterprise: Business in the Transformation Economy by THRESHOLD · host Ron Baker and Ed Kless

What happens when your firm becomes filled with too many "C," "D," and "F" customers? How should you fire a customer? There are many strategies, some more effective than others. Join Ed and Ron as they discuss essential strategies to deploy to fire customers with dignity, professionalism, while maintaining the goodwill of your firm.

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