EPISODE · Mar 22, 2019 · 56 MIN
Episode 234 - How to Fire a Customer
from The Soul of Enterprise: Business in the Transformation Economy by THRESHOLD · host Ron Baker and Ed Kless
What happens when your firm becomes filled with too many "C," "D," and "F" customers? How should you fire a customer? There are many strategies, some more effective than others. Join Ed and Ron as they discuss essential strategies to deploy to fire customers with dignity, professionalism, while maintaining the goodwill of your firm.
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Episode 234 - How to Fire a Customer
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