Episode 24: Deep dive into CS Ops with David Epperly

In this podcast, Jeff does a deep dive into the world of CS Ops with David Epperly of Red Canary. David put together a great post about the basics of CS Ops (click here to read). Topics discussed were: - Key metrics to track for CS Ops to prevent churn - Do you need CS-specific tools like Gainsight or Churn Zero to use data for understanding churn risk? - Using qualitative factors to understand churn risk - What level do you start relying on data science and more complex tools? - David describes his current CS Ops Tech stack - How does somebody break into CS ops?