Episode 244 - About the Association for the Patient Experience

This week my guest is Dr. James Merlino, President of the Association for the Patient Experience. We cover Dr. Merlino's journey to medicine as well as why a bad hospital experience helped shape his career path. We also cover the Association for the Patient Experience, its mission, my initial reaction to the Association, and why constructive criticism is a crucial component of any organization. Enjoy! You can learn more about the Association for the Patient Experience at patient-experience.org, or by contacting [email protected]. Run Time - 25:11 Send your feedback to [email protected].