Episode 246: Onboarding and Maintaining a Proper Team with Katie Santos of Fitness HR

What We Cover In This Episode: What leadership quality Katie says is the single most crucial one for running a fitness studio [4:08] One of the biggest HR pitfalls that she has seen running a fitness studio with a W2 workforce [5:36] A trend that is brewing in the fitness industry to be aware of as a studio owner [9:09] Katie's insights for beginning the hiring process with a curated email campaign [12:32] Why role clarity is absolutely crucial for all positions in the studio, those currently filled and unfilled [16:38] Effective techniques for maintaining engagement with your team [20:27] How to tell if new hires are integrating smoothly into the fitness studio culture you have created [23:30] Some frequent mistakes that studio owners are making during the onboarding process [26:44] A reminder that your staff should be treated as a revenue-generating person in your business [29:57]   Quotes: "We don't think of our staff as revenue-generating resources, and most of them are. Even your front desk [staff], they are making calls and booking in, so they are generating revenue for you. They deserve to be managed and cared for like they are revenue-generating just like our clients are." [Katie, 4:18] "When you start to see a staff member going left when you want them to go right, it's time to be inquisitive about it." [Kate, 6:23] "Culture is there, whether you purposely developed or articulated it or not, and it can change over time." [Katie, 24:21]   LINKS:  Katie's Website & Instagram Email Katie Episode 244: The Downsides of Not Having Employees with Katie Santos of Fitness HR Capitol Hill Gets Fit as Myzone Congressional Activity Challenge Returns Fly-In and Advocacy Summit (Washington, D.C., May 7-8) Register Now for the fitDEGREE Owners Summit Happening October 15th, 16th & 17th in Atlanta, GA!  Learn More About Our Partners & Get Exclusive Offers Visit the fitDEGREE Knowledge Base Send Megan Your Playlist or Discuss the Podcast Here! fitDEGREE's Business Portal https://calendly.com/fitdegree/support  [email protected] https://www.instagram.com/fitdegree/ ​​https://www.instagram.com/fitspot_guru/  https://www.fitdegree.com/blog  https://www.youtube.com/channel/UChJ5rK6zWPXjbxtUQx3ys9Q