Episode 25: How do we move towards truly consumer-centred health care?

In this episode NPS MedicineWise CEO Steve Morris interviews Leanne Wells, CEO of the Consumers Health Forum of Australia (CHF) following the recent CHF Summit - Australasia’s inaugural consumer health summit. They discuss what health organisations and health professionals need to do fundamentally to move towards truly consumer-centred care, how we build equity in accessibility into digital enhancement and evolution, and the role of health literacy and in particular medicines literacy in helping ensure people don't get left behind. Steve and Leanne also discuss the challenges and opportunities of virtual conferences, and invite listeners to join two upcoming virtual events: the National Medicines Symposium on 18 May and the 2021 Choosing Wisely Australia National Meeting on 19 May.