Episode 257 - Infinite Campus CEO talks Salesforce Breach

On this episode of the K12 Tech Talk podcast, Josh, Chris, and Mark interview Charlie Kratsch, CEO of Infinite Campus, about a confirmed cyber incident involving the company’s Salesforce instance. Charlie explains how attackers used a fast, professional vishing campaign and an imposter login domain to harvest credentials and bypass MFA, and then ran targeted reports through Salesforce. The data accessed was limited to support and customer‑directory information from the ticketing system, not the Infinite Campus student databases. Infinite Campus shut down access, audited the exports, engaged outside forensics and the FBI, and refused to engage with ransom demands. The episode outlines takeaways for districts: review support ticket content and third‑party connections, enforce MFA and stronger access controls, and limit plain text PII in tickets. Infinite Campus is contacting affected customers directly and completing a third‑party validation before issuing a final all‑clear. ———— Sponsored by: Meter - meter.com/k12techtalk Visit meter.com/k12techtalk to book a demo!   Eaton - Indulge yourselves in this chocolate-inspired infographic from Eaton to discover “a flavor” of cloud-based battery backup for every location, including K-12 education, with their cloud-connected UPS line. Reliable power backup has never been so sweet – with 16 cloud-connected UPS models for various workloads and budgets, always free monitoring software for an unlimited number of devices, NFC tap-to-configure setup and controllable outlets (13 models) – now you can finally enjoy your Saturdays in peace without the looming fear of a 3 am wakeup call to reboot a UPS. Learn more about the cloud UPS in Eaton’s Uptime Sampler Box infographic.  VIZOR NTP Fortinet Chromebookparts.com Managed Methods   ———— Join the K12TechPro Community (exclusively for K12 Tech professionals) Buy some swag (tech dept gift boxes, shirts, hoodies...)!!! Email us at [email protected] OR our "professional" email addy is [email protected] X @k12techtalkpod Facebook Visit our LinkedIn Music by Colt Ball Disclaimer: The views and work done by Josh, Chris, and Mark are solely their own and do not reflect the opinions or positions of sponsors or any respective employers or organizations associated with the guys. K12 Tech Talk itself does not endorse or validate the ideas, views, or statements expressed by Josh, Chris, and Mark's individual views and opinions are not representative of K12 Tech Talk. Furthermore, any references or mention of products, services, organizations, or individuals on K12 Tech Talk should not be considered as endorsements related to any employer or organization associated with the guys.