Episode 26 - 3 important life lessons from my life as a Hostage & Crisis Negotiator

In this track Nicky shares 3 of the most important life lessons she learnt as a Hostage & Crisis Negotiator & how you can use them in every day life.She explains how small words can make a big difference in a conversation, how saying the reassuring sentence is about you and not the other person & how active listening can make a big difference to someone else's life.Resources & support (UK)Samaritans: 116 123 (free, 24/7)Shout: Text 85258 (free, 24/7) Explore more tools & training: 🌐 www.nickyperfect.com 🌐 www.thecommunicationcoach.co.uk