Episode 26 - Emotion at Work in Emotional Exploitation

This is one of the most thoughtful podcasts I have done. You can hear the thinking. Hear when my guest Jo Wainwright and or I are paying attention, listening and supporting each other. There will be a temptation to listen to this episode on 1.5 or 2 times speed as there are some pauses and gaps in speech. Instead, I implore you to do one or both of these things:   Let it play as it was originally intended.  Pay attention to the way that Jo listens and supports me and the conversation.    There is some real value in learning in the interaction style used in this podcast.    Jo and I explore the roles of emotion and emotions in the workplace. We talk about emotional labour, emotional work and emotional exploitation. How at work humans are expected to do both emotional work and labour and yet are not supported to do so. I love that Jo makes a comparison with how at work we will ensure people have hard hats, supportive chairs, high visibility jackets, ear defenders, keyboards and mice that are ergonomically designed. Yet, what is lacking is the safety kit to support emotional work and labour in the workplace.    We get into some of the tangible actions, ideas, suggestions, experiences that can help make this work and/or work better in workplaces.    Your references are as follows:   Emotion work - https://en.m.wikipedia.org/wiki/Emotion_work   Emotional labour - https://en.m.wikipedia.org/wiki/Emotional_labor https://www.mindtools.com/pages/article/newTMM_44.htm   Action learning sets - https://en.wikipedia.org/wiki/Action_learning   Victor Frankl “Man’s search for meaning” - https://www.amazon.co.uk/Mans-Search-Meaning-classic-Holocaust/dp/1844132390/ref=mp_s_a_1_1?ie=UTF8&qid=1530028214&sr=8-1&pi=AC_SX236_SY340_QL65&keywords=man+search+of+meaning&dpPl=1&dpID=51CDTKBPNPL&ref=plSrch    Before change there has to be acceptance - a blog linked to this notion - https://www.psychologytoday.com/us/blog/evil-deeds/200806/essential-secrets-psychotherapy-change-or-acceptance   Reflexivity - https://en.m.wikipedia.org/wiki/Reflexivity_(social_theory)   Episode 12 with Prof Dawn Archer - https://emotionatwork.podbean.com/e/episode-12-emotion-at-work-in-impression-management/   Thinking Environment - http://www.timetothink.com/thinking-environment/   More from Jo: LinkedIn: https://www.linkedin.com/in/jostephenson309/  Twitter: https://twitter.com/JoWainwright0    Follow us on Instagram for exclusive Podcast updates! https://www.instagram.com/emotionatworkpodcast/   Learn more about Emotion at Work: https://www.emotionatwork.co.uk   Connect with Phil: https://www.linkedin.com/in/phil-willcox-02013425/