Episode 26 - How to develop of restaurant culture of humility and care

Episode 26 - How to develop of restaurant culture of humility and care Episode 26 - In this episode we start the first of many conversations with great international brands carving a path in the world of hospitality. Today I talk to Dina Samson and Hans Luttman from San Julian Hospitality which has the portfolio of Rossoblu and Superfine Pizza in Downtown L.A.Hans Luttmann is the Managing Partner and Director of Hospitality at Rossoblu restaurant and has been working in the restaurant business since the age of fifteen. Hans captained Michelin starred teams at Hatfield’s, Osteria Mozza and Providence. He is known as a creative, results-oriented leader who loves to build teams and empower his staff.  Dina Samson has adeptly assumed the role of “accidental restaurateur” having opened her first restaurant, Sotto, alongside husband/chef Steve Samson in 2011, quickly learning the ropes as the opening general manager.  When her husband, Steve, sought her expertise in financing his first restaurant, she soon became integral to the nascent restaurant’s daily operation, taking on all marketing and finance responsibilities. They have expanded their brand of hospitality through San Julian Hospitality with Rossoblu, their acclaimed ode to Bologna, and Superfine Pizza, which is widely considered the first “LA” pizza, melding the best traits from Neapolitan traditions and New York style. Samson also miraculously finds time to raise young twins, Luca and Gaia.In todays episode we cover:-How they focus on bringing customers back with great customer service-The best way to balance a busy work life and family-How the atmosphere of a restaurant can really add to the customer experience-The simple things you can do to give a positive mindset to the team you lead everydayI really enjoyed today’s episode and I hope you do too, it will give you a great understanding of how to develop great teams by bringing in the elements of care for your staff, great product and atmosphere, and the ability to look forward positively to new challenges.Please follow Rossoblu and Superfine Pizza here. As you will hear they are amazing brands and well worth a visit:Insta: @rossoblula @superfinepizzaWebsite: https://www.rossoblula.com/                  https://www.superfinepizza.com/As always please reach out with any feedback on twitter https://twitter.com/OpenPantryCoAnd check out our YouTube Channel to watch this episode as well:https://www.youtube.com/channel/UCcoORScTAZ31c5qXLK4Hq9g/videos?view_as=subscriber