Episode 26 Responding to Patient Bias

Healthcare professionals across the United States, including at Dartmouth Health, experience incidents of bias regarding personal characteristics including race, ethnicity, gender, age, sexual orientation, religion, or national origin. At times these comments may be well-meaning or not recognized as potentially hurtful or demeaning, but at other times they may be outright discriminatory. Addressing macroaggressions in healthcare requires a commitment to cultural humility, anti-racism, and anti-discrimination, as well as policies and practices that promote health equity and inclusivity for all. Dr. Kelly Kieffer, a general internist at DHMC and Vice-Chair for Education in the Department of Medicine, joins us today to talk about how to recognize and respond to bias.