Episode 27 - Building Unforgettable Client Experiences: Insights from 30 Years in Business with Michelle Pascoe

In this episode of Poolside Perspectives, we sit down with Michelle Pascoe, founder of Optimum Operating Procedures and Services (OOPS) and one of Australia’s leading voices in leadership development and customer experience. From her humble beginnings on a turkey farm in regional Australia to building a thriving training and research business, Michelle’s journey is a testament to resilience, adaptability, and unlocking untapped potential.With over 30 years of experience, Michelle works closely with organizations to foster positive workplace cultures, navigate generational diversity, and elevate customer service standards. She’s passionate about helping individuals see the possibilities within themselves and create a life of their own choosing.Listen in for more on:2:00 – Michelle’s sharing her story. 7:45 – How to get your team on board and drive alignment.13:30 – Leading across generations: Bridging the gaps in workplace dynamics.26:00 – The future of AI in business and what leaders need to know.33:00 – Overcoming adversity: The toughest challenge Michelle has faced in business.If you’re ready to transform your leadership approach, embrace innovation, and create lasting impact, this episode is for you!Michelle’s Links:Website: https://www.michellepascoe.com/Podcast “Customer Retention Revolution”- https://open.spotify.com/show/587NtMf341AKPX26R53TIWInstagram- https://www.instagram.com/michelle.pascoe/Let's Connect:Website: https://www.thebathhouse.com.auInstagram: https://www.instagram.com/ashhartneyhttps://www.instagram.com/the_bathhouse_LinkedIn: https://www.linkedin.com/in/ash-hartney-609a1911aTIktok: https://www.tiktok.com/@the_bathhouse_