Episode 27 - Customer Retention

from Fixed Ops Focus Hosted by Steve Shaw & Dave Rogers

Steve Shaw and Dave Rogers dive headfirst into the critical world of customer retention and the power (or pitfalls) of service contracts and vehicle service contracts. They unpack proven strategies to keep customers coming back to your service drive long after the sale, while building lasting loyalty without giving away the store.

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Episode 27 - Customer Retention

0:00 36:40

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Daily Ops Boost Joshua Johnston Daily Ops Boost is your ultimate resource for mastering the inner workings of running a successful agency. This podcast is designed to redefine the way you perceive 'Operations,' going beyond systems and processes, and highlighting its pervasive role in every aspect of your agency - from lead generation, sales, and fulfillment, to HR and finance. Each week, we'll delve deep into strategic planning, client service, quality control, technology management, risk mitigation, and even cultural development to ensure your agency runs efficiently and effectively.

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How long is this episode of Fixed Ops Focus?

This episode is 36 minutes long.

When was this Fixed Ops Focus episode published?

This episode was published on March 23, 2026.

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