Episode 275 - The Criticality of Optimizing the Payments Experience, with Anne Hay and Mike Kaplan, PayNearMe

In this episode of Payments on Fire, Chris Uriarte welcomes Anne Hay, Chief Marketing Officer, and Mike Kaplan, Chief Revenue Officer, from PayNearMe to discuss the evolution and optimization of the payments experience. They explore the broader concept of payments optimization and how improvements and customization in all aspects of the payments journey can lead to organizations getting paid faster and with a lower total cost of acceptance. Listen in as they highlight the challenges faced by billers in sectors like healthcare and utilities, and provide insights on the growing importance of alternative payment methods and meeting customers where they are.