Episode 28: Socio-technical Systems in Healthcare and How the Shingo Model Addresses It

In this episode of the Shingo Principles Podcast, we hear from Skip Steward, Vice President and Chief Improvement Officer at Baptist Memorial Health Care. Skip will review how the Shingo Model is “just what the doctor ordered” when it comes to the multitude of ills in healthcare. Participants will discover how healthcare is a complex socio-technical system, the implications of that complex system, and how providers need a model like the Shingo Model. The discussion will also show how the Shingo Model is a socio-technical system that supports the complex interactions between people, technology, and processes, all of which must be included in order to drive greater value for patients. Read the article associated with this podcast at: https://shingo.org/articles/.