Episode 29 | Conflict, Accountability & Reviews

In this episode, Dr. Jared Hill and Dr. Dan Nelson break down one of the toughest parts of running a dental practice: conflict resolution, employee reviews, and holding your team accountable—without destroying trust. You’ll learn: 🔹 How clarity prevents conflict 🔹 Why core values must drive every hire, fire, review, and reward 🔹 The “Right People, Right Seats” framework & People Analyzer 🔹 The psychology of defensiveness + avoiding fight-or-flight traps 🔹 The 5 Rules of Conflict Resolution for dental teams 🔹 Why reviews shouldn’t be about raises—and what they are really for 🔹 How to de-escalate drama, avoid “Sith Lords,” and stop gossip loops 🔹 Why the best teams don’t avoid conflict… they master it Plus, Dan and Jared open up about real scenarios inside their office—protocol problems, interpersonal issues, and how to lead with empathy without losing authority. If you’re a dentist, office manager, or team leader who wants a smoother, more productive, drama-free office… this episode is a must-watch. ⛰️ Join the Elevation Association Community Want support, tools, and a tribe of growth-minded dentists? Join our Skool community: Elevation Association on Skool https://www.skool.com/elevation-association