Episode 29: Exploring Legal Design Methods and Tools with Angélica Flechas

There are many ways design can be practiced, also in the legal context. Many are familiar with the methods and tools highlighted in various service design books, such as making up different user personas and prototyping with legos and cardboard boxes. But what kind of methods and techniques legal designers like to use in their real life design projects? Are there some tools that work particularly well in the legal context? In this episode we meet Angélica Flechas, who is a legal designer both with a law and design degree from Los Andes University in Bogotá, Colombia. Angélica runs her own service design consultancy agency HÁPTICA and has a wide experience from various service design cases both in legal and other industries. Angélica shares with us her favorite design methods and tools and tells how they work when designing legal products and services. One of them is called “Frankenstein”. We also discuss why prototyping is so important and how lawyers can easily start using it to improve their performance. Hint: your daily assignments are a potential test environment. Angélica also encourages designers to engage with legal design projects. Helping lawyers to bridge the gap between their services and the clients can have a significant social impact.