Episode #292: Redefining Tech Support for the Modern Higher Ed Institution

Tech support isn’t sexy—but it might be the most important thing your institution isn’t thinking enough about. In this episode, Dustin welcomes Christopher Schmidt, Global Director for Client Support at Transact, to unpack why support systems are breaking under pressure and what higher ed needs to do about it. With deep experience in both the military and campus technology, Chris shares a grounded, urgent perspective on how institutions can scale smarter, retain institutional knowledge, and build tech ecosystems that don’t crumble when a key player leaves.Guest Name: Christopher Schmidt, Director of Client Support at Transact CampusGuest Social: LinkedInGuest Bio: Christopher Schmidt is the Director of Client Support for Transact Campus, overseeing technical support operations across Higher Education, Healthcare, and Enterprise markets. With a career built at the intersection of technology, client success, and operational leadership, Christopher has redefined how support organizations can function as strategic drivers — not just reactive teams. - - - -Connect With Our Host:Dustin Ramsdellhttps://www.linkedin.com/in/dustinramsdell/About The Enrollify Podcast Network:The Higher Ed Geek is a part of the Enrollify Podcast Network. If you like this podcast, chances are you’ll like other Enrollify shows too!Enrollify is made possible by Element451 — The AI Workforce Platform for Higher Ed. Learn more at element451.com. Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.