Episode 3 | A chat with the Ombudsman

In this episode of Tax Tales, Robyn sits down with Tax Ombudsman Ruth Owen CBE to unpack the real pressure points in Australia's tax system. Chapters: 00:00 Introduction 07:22 ATO–Profession relationship 09:27 Review: ATO's management of GIC remission requests 13:50 Review: Registered agent phone line 16:50 Current reviews 27:07 Family trust elections 30:52 Complaints 36:38 Updates to website 38:16 Closing comments Tax Tales by NTAA is hosted by Robyn Jacobson, Senior Advocate at NTAA. Robyn has over 30 years’ experience in the tax profession, spanning public practice, training and advocacy. She is NTAA’s key advocacy contact, representing members in consultative forums with government, regulators and industry stakeholders. Robyn is a Fellow of NTAA, CA ANZ and CPA Australia, a Chartered Tax Adviser of The Tax Institute, and holds a BCom. Robyn leads conversations that are insightful, practical and grounded in real-world application. Connect with Robyn: 🤝 LinkedIn – https://www.linkedin.com/in/robyntax/ Connect with NTAA: 🤝 LinkedIn – https://www.linkedin.com/company/national-tax-and-accountant's-association/ 📸 Instagram – https://www.instagram.com/ntaa_taxexperts/ NTAA is a prominent not-for-profit association, established in 1992 to support tax agents, accountants and tax advisers. For more than 30 years, we have advocated on behalf of our members and supported them through highly regarded tax seminars, products and our hotline service. We are a major representative voice for the tax community, representing more than 45,000 practitioners. Learn more about NTAA: https://ntaa.com.au/