Episode 3 - An Interview with Johns Hopkins' APL Engineer...

What this episode covers

Changing a customer's mindset is often difficult. When a process is working well, we often resist changing the process, even if the change provides a better result. This is the "Good is the Enemy of Great" syndrome. My guest, Wendy Casker of Johns Hopkins Applied Physics Laboratory tells of us how she introduced a "better process" to her space customer.

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Frequently Asked Questions

How long is this episode of Reliability Matters?

This episode is 37 minutes long.

When was this Reliability Matters episode published?

This episode was published on February 7, 2019.

What is this episode about?

Changing a customer's mindset is often difficult. When a process is working well, we often resist changing the process, even if the change provides a better result. This is the "Good is the Enemy of Great" syndrome. My guest, Wendy Casker of Johns...

Can I download this Reliability Matters episode?

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