Episode 3 – Customer Service Training: How to make a real impact?

Customer service training is everywhere — but impactful training? That’s a different story.I’m Pierre Bauzée, Founder of Beyond Satisfaction, and in this solo episode of Your People, Your Success Podcast, I’m breaking down what actually makes customer service training stick — and why most businesses miss the mark.From the crucial first 15 minutes to the way you tailor content for your team, this episode unpacks how customer service training can lead into real long-term results. We’ll explore how to personalise your approach, boost engagement, involve managers the right way, and avoid the biggest mistake of all: thinking one session is enough.Whether you’re onboarding new talents, willing to improved your guest-facing people's performances or refreshing your seasoned team, this episode shows how bespoke customer service training can lead to real and consistent changes — long after the session ends.Quick note: Sorry for the sound quality which is not as good as usually, I forgot to use my microphone when recording! 😁Subscribe now and join me each month to discover how to unlock the power of People behind exceptional customer service.If you would like to know more about what we do at Beyond Satisfaction, feel free to visit our website https://www.beyondsatisfaction.co.uk/ or LinkedIn profile www.linkedin.com/in/pierre-bauzee-233b058bIf you want to see how we can support your business further when it comes to customer service / hospitality training and recruitment, feel free to get in touch with us. You can do that directly via our website or LinkedIn profile.