Episode 3 - James Revell Director of International Contact Centres

James Revell, Award winning Director of International Contact Centre Air France - KLM, a General Manager, seasoned and highly successful business leader, recognised for his proven track record when delivering a first-rate customer service whilst leading a demanding contact centre for Air France KLM, where he is responsible for directing a team of c.200, focusing on providing successful management in the areas of sales, quality, costing and employee engagement James joins The Impact Room from Douglas Jackson, where diverse, impactful leadership and wisdom is shared You can view the video recording here.