Episode 3 - Jason Rosser, JackThreads: Effectively Using NPS

How can you make NPS an effective system and not just a score? Learn from Jason Rosser, Head of Customer Experience Operations at JackThreads, on how using NPS can help your company monitor customer trends, unlock growth patterns and transform the overall customer experience. (Net Promoter, Net Promoter System, Net Promoter Score, NPS and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Fred Reichheld and Satmetrix Systems, Inc.)

An episode of the SOCAP International: In the Know podcast, hosted by SOCAP International, titled "Episode 3 - Jason Rosser, JackThreads: Effectively Using NPS" was published on February 16, 2017.

February 16, 2017 · SOCAP International: In the Know

Summary

How can you make NPS an effective system and not just a score? Learn from Jason Rosser, Head of Customer Experience Operations at JackThreads, on how using NPS can help your company monitor customer trends, unlock growth patterns and transform the overall customer experience. (Net Promoter, Net Promoter System, Net Promoter Score, NPS and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Fred Reichheld and Satmetrix Systems, Inc.)

Episode Description