Episode 3: Positive Energy and Teaching Great Service with Rob Leeds

Leaders miss more shots than they make—and that’s okay. Onthis episode of Bank Shot, Richwood Bank CEO Chad Hoffman talks with Rob Leeds, owner of Leeds Farm and educator with OSU Extension, about leading with energy, humility, and curiosity.Rob shares how he intentionally drives positive energy,empowers employees to make decisions (and mistakes), and uses simple tools—like daily “service tokens”—to create memorable customer moments. Chad and Rob also pull in lessons from Disney and Ritz-Carlton on training frontline staff and keeping “backstage” attitudes offstage.If you’re building a team, serving customers, or trying to grow as a leader, this conversation will give you practical ideas you can bank on.