Episode #3: Role Reversal. Traci Freeman interviews Rod Jones.

Step right up and put on your best cowboy hat because we've got a special guest for you on today's podcast! Get ready to meet the legendary Mr. Rod Jones, affectionately known as the Grandaddy of the call centre industry in South Africa. With a mischievous smile and a carefully crafted rose made from a red serviette, Rod's unmistakable charm and wit are sure to make you shout, "That's him!" In this episode, we're flipping the script, placing Rod on the other side of the mic and peeling back the layers to discover what makes him tick beneath that iconic hat. Join me on a journey through magic tricks, loyalty programs, world-class call centres, and even the top African airlines. We'll explore the standards that set the industry abuzz and venture into the realm of Angel Clubs. And hey, we won't forget to indulge in some delightful conversation about food and whiskey too! Prepare to be inspired as Rod shares the secrets behind his unwavering passion and enthusiasm for the call centre and BPO sector, spanning countless decades. You'll witness firsthand his incredible generosity, sprinkled with just the right amount of mischief. So sit back, relax, and tune in to this delightful conversation with a true industry legend. Get ready to be captivated by the one and only Mr. Rod Jones. Yeehaw!